Network & Communication Solutions

Lance Hammond sets up and configures a Cisco phone system for a client.

Your company’s infrastructure is the foundation of your network.  It controls your data, your customer support programs, your billing process, your work production.  Your infrastructure is too important to neglect.

The team at Turning Point Solutions Group understands how critical your network and communication devices are to your operation.  We therefore place a lot of emphasis on offering a multitude of network and communication solutions as well as having the right skills and tools needed to manage, maintain, and monitor your infrastructure.

• Network Management & Support

• Proactive service provided by Turning Point Solutions Group using both remote and onsite capabilities to provide reliable network systems that are optimized for performance and security.
• Benefit from faster troubleshooting
• Avoid distractions due to technical people “being in the way”
• Save on expenses
• Prevent problems through proactive monitoring
  
  
  
  
  

• Remote Network Monitoring & Support

• The use of advanced systems tools to scan your network for any issues and generate alerts when problems arise.  The key benefit is to use the alerts to identify problems in early stages and respond proactively.  Quick response reduces downtime.
• 24 x 7 x 365 monitoring
• Immediate email notifications when systems monitoring detects an issue
• Sophisticated support tools that allow Turning Point to remote into a network device for faster troubleshooting
  
  

• Service Desk

• The Turning Point Solutions Group Service Desk provides first level support for clients experiencing technical issues.  The Service Desk will open an SR (Service Request) regarding the issue you’re experiencing.  If possible, the Service Desk representative will resolve the issue over the phone or via remote assistance direct to the user’s computer.  If needed, the Service Desk rep will assign the SR to tier-two support and will schedule the tier-two engineer to troubleshoot your issue.
• Faster troubleshooting
• Less distraction for your staff due to technical people “being in your way”
• Save on travel expenses
  

• Network Usage Policies & Controls

• Network usage policies and controls allow you to take charge of your organization’s network.  We work with you to apply rules that all employees are to follow with regards to the use of your network and also implement reporting to ensure your policies are consistently enforced.  These policies and controls should be contained in your employee handbook or in a special technology handbook and provided to every employee including temporary employees and contractors.
• Use for human resource documentation
• Helps to protect your network and data
  
  
  

• Wireless Connectivity

• By utilizing wireless connectivity, you broaden your company’s reach… literally.  You can now have the anytime, anywhere access to your business network that you’ve been wanting.  As a point of fact, wireless communications are available almost everywhere people conduct business today.
• Provides more convenient access to the network
• Save money on cabling
• Ease of maintenance
  
  
  
  

• Internet Access & Support

• Your organization’s technical connection to the outside world is through your Internet Service Provider (ISP).  In this day and age where more and more solutions are going to the “cloud,” it is imperative that your Internet access is reliable, efficient, and secure.  There are so many facets to Internet access and support, it is crucial that your technology partner be knowledgeable in security and connectivity.
• Serve as liaison between you and your Internet Service Provider (ISP)
• We understand the importance of dual connectivity
• We implement the necessary security to protect your network from outside intruders

• Remote Sites

• Many businesses today have not only a main corporate office, but also have remote sites in other parts of the state, across the U.S. and in other countries.  With the advancement of technology there are now solutions that can connect those remote sites back to the main office.
• Improved communication
• Improved security
• Ease of maintenance
• Reduced campus costs

• Virtualization

• Virtualization is the partitioning of one physical server into multiple “virtual” servers or desktop PCs.  Each virtual device can interact independently with other devices, applications, data, and users as though it were an actual physical device.
• Improve resource utilization
• Save money and energy
• Reduce maintenance requirements
  
  

• Document Scanning & Management

• The use of a document and scanning management tool allows your organization to scan all paper documents creating an electronic version of the document.  That document is then saved in a secure location on your network.
• Easier document retrieval
• Recover needed office space
• Assists with adhering to document retention regulations
• Provides secure document management

• Digital Phones

• Today’s digital phones are capable of using a wide range of features and even tap into a new technology referred to as Voice over IP (VoIP).   Digital phones can use your internal network and/or the Internet to connect you.
• Wide selection of phones
• Ease of management
• Call clarity
• Ability to access voicemail
  
  

• Mobility Solutions

• No longer are we chained to our desks and desktop computers.  We can now receive our emails, access our company servers and other network resources, and surf the Internet thanks to the advent of advanced cell phones and tablet PCs.
• Ease of access
• Cellular service improvements
• Wide selection of mobile devices – iPhone, Droid, iPad, NetBooks, Blackberry
• Advantages over laptops
• Mobility solutions within your office
  

• Unified Communications

• The term “Unified Communications” sounds very daunting, but it really is a fairly simple concept.  A Unified Communications system securely integrates voice, video, and other data applications into a single network communication solution.   The idea is to simplify your communications by bringing capabilities together that have operated separately in the past.
• Ease of management
• Cost benefit – Unified Communications can reduce the costs for managing communications for multiple sites
• Wide selection of applications
• Enhanced security
  

Ready to learn more?

Take a look around our website to see the wide variety of services and solutions we offer and the industries we serve. Learn more about our company and the impressive credentials and experience that our technical staff possess.  Or just give us a call at 318-442-0044, option 2 or email us at info@tp-solve.com.

Need an assessment of your current systems or network infrastructure?  Contact us for a free two hour consultation.  We can then work together to define the services and solutions that will meet your needs.