ReliaTech Managed Services

What does “Managed Services” mean? In the simplest terms, it might be compared to a maintenance plan on your vehicle. Even though there isn’t anything wrong with your vehicle, you know that you need to change your oil, check tire pressure and condition, perform tune-ups and more. In order to protect your investment, you find a qualified technician for service--someone you can trust. Apply the same logic to a fleet of specialized equipment and vehicles used to run a business.  Support becomes critical to ensuring that the business remains viable and can meet its commitments.

ReliaTech Managed Services works along the same principles. That needed maintenance and ongoing support keeps your network systems reliable and your business operations online.  A few of the more fundamental examples include installing necessary Windows patches and security updates, ensuring that you have a data protection program installed and that its safeguards are current, and verifying that your data is being backed up properly.  There are many deeper reaching services that are monitored and maintained on a monthly basis.

But, ReliaTech Managed Services is more than a monthly maintenance plan. A key part of Managed Services is 24x7 remote monitoring of your entire network including servers, Internet connection, security, workstations, printers, and even specialty devices like surveillance cameras. TPSG uses the monitoring service to proactively keep your network online. Why wait until it breaks to find out that there is a problem? And, this is not an extra cost item. It is included in your Managed Services package. The result for you is faster resolution of problems, lower systems down time, and more money saved!

• Continuous Monitoring

• Network and device availability
• Alerts and pre-failure indicators
• Real-time alerting and monthly reports
  
  

• Security Assurance

• Baseline security scanning
• Continuous monitoring for viruses, worms, spyware, and other malware
• Automated verification of data backup completion

• Preventative Maintenance

• Automated scripting
• Automated patching

• Enhanced Support

• Capability to quickly resolve issues through remote access
• After hours support available

• Asset Management

• Initial network assessment
• Asset inventory management
• Detailed network audits
• Warranty tracking

• Periodic Business Reviews

• Detailed needs assessment
• Set objectives and plan for improvements
  
  
  
  

Ready to learn more?

Take a look around our website to see the wide variety of services and solutions we offer and the industries we serve.  Learn more about our company and the impressive credentials and experience that our technical staff possess.  Or just give us a call at 318-442-0044, option 2 or email us at info@tp-solve.com.

Need an assessment of your current systems or network infrastructure?  Contact us for a free two hour consultation.  We can then work together to define the services and solutions that will meet your needs.